Frequently Asked Questions

Reservations, payment and cancellation
How can a reservation be made?

A stay can be booked quickly and easily via the website of Holiday park IJsselhof. The online booking system is available 24 hours a day, making it possible to arrange a stay at any time. For more information about a holiday home or assistance with booking, the team at Holiday park IJsselhof is happy to provide advice and help find the ideal accommodation.

Is it possible to add children’s furniture to a reservation?

When staying in a Family Villa or type Andijk, children’s furniture for one baby is included as standard, including a high chair, baby bed, playpen and baby bath.
Additional children’s furniture can be easily booked during online reservation or upon arrival at the reception of Holiday park IJsselhof. Due to limited availability, we recommend reserving in advance:

  • Baby bath € 11.25

  • Baby bed € 11.25

  • Playpen € 11.25

  • High chair € 11.25

What is included and not included in the rental of a holiday home?

The rental of a holiday home at Holiday park IJsselhof includes:

  • Electricity, gas, water, and heating

  • Access to the indoor swimming pool as part of the stay

  • VAT

The rental excludes the mandatory additional costs:

  • Final cleaning of the holiday home: € 95,00

  • Bed linen: € 13,00 per person

  • Booking fee: € 36,50 per reservation

  • Pet surcharge: € 6,50 per pet per night

  • Tourist tax: € 2,90 per person per night

  • Possible deposit:

    • Holiday homes and group accommodations: € 188,00 per property

    • Safari Lodges: € 60,00 per property

    • Pet cleaning fee: € 28,00

Holiday park IJsselhof reserves the right to request a cash deposit of € 150,00 per property, without giving a reason.

What are the check-in and check-out times for weekend, midweek, or weekly stays?

Standard stay periods at Holiday park IJsselhof are:

  • Weekend: Friday 4:00 PM – Monday 10:00 AM (3 nights)

  • Midweek: Monday 4:00 PM – Friday 10:00 AM (4 nights)

  • Week: Friday 4:00 PM – Friday 10:00 AM or Monday 4:00 PM – Monday 10:00 AM

Additional options:

  • Early check-in (12:00 PM): € 36.00 / group accommodation € 50.00

  • Late check-out (12:00 PM): € 21.50 / group accommodation € 28.00

These options can be easily requested during online booking or upon arrival. The team at Holiday park IJsselhof is happy to check availability to ensure a comfortable start to the stay.

What is included in the various packages?

At Holiday park IJsselhof, the following extra packages can be booked

Kitchen Linen Package € 6.75
• 1 towel
• 1 tea towel

Towel Package € 6.75
• 1 small towel
• 1 large towel

Comfort Package (per person) € 17.50
• Towel package
• Made-up bed

VIP Package (for 2 people) € 62.50
• Welcome package including a bottle of wine
• Coffee and tea package
• Bath package
• Kitchen linen package
• Towel package
• Two made-up beds on arrival

Extra packages can be easily added during online booking or upon arrival, ensuring the stay is comfortable and relaxing from the very first moment.

How does the payment procedure work?

After making a reservation at Holiday park IJsselhof, a reservation confirmation is sent. This confirmation is received within a few days after the online booking and includes clear payment instructions, including a QR code for direct online payment.

The payment procedure is as follows:

  • For reservations made more than 6 weeks before arrival, a deposit of 30 percent of the total travel amount is required.
    This deposit must be paid during the online booking process or within 7 days after the reservation date.
    The remaining balance must be paid no later than 6 weeks before arrival.

  • For reservations made within 6 weeks up to 7 days before arrival, the full amount must be paid online immediately or within 7 days after receiving the reservation confirmation.

  • For reservations made within 7 days before arrival, the total amount due must be paid directly online or upon arrival at the park.

This payment structure ensures a clear and well-organised booking process.

Why am I not receiving a discount while it is mentioned on the website?

Discounts are always subject to specific conditions. The young families discount and senior discount apply only during selected periods and are calculated on the basic rental price. To qualify for the young families discount, the youngest child must be 4 years old or younger at the time of stay. For the senior discount, at least one guest must be 55 years or older during the stay. These discounts do not apply to the accommodation types Andijk, Alkmaar and Medemblik 14.
If a discount code is available, it must be entered during the online booking process. Most discounts cannot be combined with other offers. When using an age-related discount, the date of birth of the applicable guest should be mentioned as a remark during booking.

Is a payment confirmation sent after payment?

Once a payment has been received on bank account NL86 RABO 0120 3217 69 in the name of Holiday park IJsselhof, including the reservation number, the payment is processed correctly.
If an email address is provided, an automatic payment confirmation will be sent by email. This ensures clear confirmation that the payment has been successfully received.

What are preference costs?

When choosing a specific holiday home, a preferred location or holiday homes next to each other, a one time surcharge of € 36.50 applies. This ensures that the selected preference is confirmed and guaranteed.
During the online booking process for Holiday park IJsselhof, the preferred holiday home can be selected via the location tab. Available homes are shown clearly and marked in green.

Arrival and departure
What are the check in and check out times?

Our standard check-in and check-out times are as follows:

  • Check in:

    • Monday to Friday: from 4 p.m.
    • Guests with a booked safari lodge arriving on Saturday: between 1 p.m. and 3 p.m.

  • Check out:

    • Monday through Friday: before 10 a.m.

For different times or special requests, please contact our front desk.

What should guests do if they arrive after the reception closes?

Guests expecting to arrive after 5.30 pm at Holiday park IJsselhof are kindly requested to inform the park by 5.00 pm at the latest. The key to the holiday home will be placed in a key safe. Guests receive an email with detailed instructions on how to pass through the barrier, the code for the key safe, the location of the key safe, a map of the park, and their holiday home number.

The following morning, guests are asked to visit the reception between 9.30 am and 11.00 am to submit or complete the security authorization form. They will also receive further instructions and passes for the barrier and indoor play area, and swimming pool.

How does check-out work when leaving outside reception hours?

When leaving outside the reception’s opening hours, the key to the holiday home, together with the swimming pool and barrier passes, can be deposited in the red mailbox at the reception. The barrier opens automatically when leaving the park, making the check-out process simple and convenient.

Stay and accommodation
Is it possible to add children’s furniture to a reservation?

When staying in a Family Villa or type Andijk, children’s furniture for one baby is included as standard, including a high chair, baby bed, playpen and baby bath.
Additional children’s furniture can be easily booked during online reservation or upon arrival at the reception of Holiday park IJsselhof. Due to limited availability, we recommend reserving in advance:

  • Baby bath € 11.25

  • Baby bed € 11.25

  • Playpen € 11.25

  • High chair € 11.25

Which group accommodations are located by the water at Holiday Park IJsselhof?

The following group accommodations are located by the water:

  • Kindervilla – the garden is fenced and does not include a fishing jetty, so fishing from the garden is not possible.

  • Medemblik 8

  • Enkhuizen 8

  • Medemblik 14

Other group accommodations, Andijk and Medemblik 14, are not located directly by the water.

Which group accommodations are suitable for pets?

All group accommodations are suitable for pets. Your furry friend is warmly welcome! Most accommodations have a garden, but these are not fenced, except for the Andijk, which has a fenced backyard.

Note for guests with allergies: if you suffer from allergies to pets or dust, please contact our reception. We can check if a pet was present shortly before your arrival and request extra thorough cleaning of the accommodation.

Which group accommodations have a private fishing jetty at Holiday Park IJsselhof?

For fishing enthusiasts, the following group accommodations have a private fishing jetty:

  • Medemblik 8

  • Enkhuizen 8

  • Medemblik 14

The Kindervilla is also located by the water, but it does not have a private fishing jetty, so fishing from the garden is not possible there.

What type of coffee machine is available in the holiday homes?

All holiday homes at Holiday park IJsselhof are standard equipped with a filter coffee machine. In the accommodation types Medemblik Wellness 6, Medemblik Extra Luxe 4 and Hoorn Wellness 4, a Nespresso machine is also available.

Are there holiday homes suitable for guests with reduced mobility?

Holiday park IJsselhof offers a comfortable, detached and single-storey holiday home of the Hoorn 6 type, suitable for guests with reduced mobility. The practical layout provides additional comfort for an enjoyable stay. Please note that this holiday home is not fully wheelchair accessible; guests should be able to take a few steps, and the toilet is not fully suitable for wheelchair use. Detailed information about the layout and facilities can be found on the Hoorn 6 accommodation page.

Does Holiday park IJsselhof offer a child-friendly holiday home?

The Familyhome (Kindervilla) at Holiday park IJsselhof is designed as a child-friendly holiday home for families.

There are six specially designed Familyhomes, equipped with five single beds, a bunk bed, and a baby cot. Some are located by the water with a secure fence, while others are situated on the quiet dike side, away from the water.

Each Familyhome includes:

  • Washing machine and dryer

  • Changing table with mat

  • Baby bed and baby bath

  • Playpen and stair gate upstairs

  • Protected sockets

  • Handcart

  • Outdoor picnic table

Additionally, the Andijk type is a group accommodation designed to be child-friendly for one baby.

The Familyhomes provide the ideal child-friendly holiday homes for families. Click here for more information.

Pets
Are pets allowed at Holiday Park IJsselhof?

Pets are allowed in all holiday homes at Holiday park IJsselhof. A maximum of two pets is allowed per holiday home. The costs are € 6.50 per pet per night. In addition, a one time cleaning fee of € 28.00 applies.

Dogs must be kept on a leash on the park. Inside the holiday home, dogs are only allowed in the living room and hallway. Near the entrance of the park, there is a large grass area where dogs can be walked. A clean up obligation applies throughout the entire park.

Is there an extra charge for bringing a pet to Holiday Park IJsselhof?

Yes, there is a charge of €6.50 per night for each pet. In addition, an extra cleaning fee of €28.00 applies per stay.

Must pets be kept on a leash at Holiday Park IJsselhof?

Yes, pets must be kept on a leash while on the park. At the park entrance, there is a large meadow where pets can run off-leash.

In which areas of the holiday home or safari lodge may pets stay?

For hygiene reasons and out of respect for future guests, pets are only allowed in the living room and hallway. Pets are not permitted on furniture such as sofas. Guests are asked to provide their pet with its own space using personal items, such as a bed or blanket.

Are pet owners required to clean up after their pets at Holiday Park IJsselhof?

Yes, there are no designated pet areas on the park itself. Guests are asked to walk their pets outside the park. If a pet does relieve itself on the park, guests are kindly requested to clean it up immediately to prevent inconvenience for other guests.

Park facilities
What are the opening hours of the swimming pool?

The swimming pool at Holiday park IJsselhof is open daily from 09.30 to 17.00. Lane swimming is possible from Monday to Friday between 09:30 and 10:30.
Due to swimming lessons, part of the pool is reserved during the following times:

  • Tuesday afternoon from 15:00 to 17:15

  • Wednesday afternoon from 12:45 to 17:15

  • Friday afternoon from 13:30 to 17:15

  • Saturday morning from 08:00 to 12:30

The current opening hours and any changes are always posted on the information board at the entrance of the reception building and in the IJsselhof app, ensuring up-to-date information.

What are the opening hours of the reception?

The Holiday park IJsselhof team is available during reception hours to answer questions and provide information. More details about the reception can be found here. The current opening hours are always displayed on the information board at the reception and in the IJsselhof app.

Is there Wi-Fi available at the park?

Free WiFi is available throughout the park. The access code can be found in the IJsselhof app, on documents such as the opening hours overview at the reception information board, and in the information folders in the holiday homes.

How do the swimming pool passes work at Holiday park IJsselhof?

Upon arrival, guests at Holiday park IJsselhof receive two swimming pool passes. These passes can be used unlimitedly throughout the stay. One pass is sufficient for the entire group to access the swimming pool, regardless of the number of people. This way, a family or group can enter the pool together with a single pass.

Is there a tennis court available at the park?

At Holiday park IJsselhof there is currently no tennis court available. The tennis courts at the nearby Holiday park Het Grootslag are unfortunately out of use. We are exploring suitable alternatives for the future, possibly including a padel court.

Is there an animal enclosure or petting zoo at the park, and which animals are there?

Holiday park IJsselhof does not have its own petting zoo or animal enclosure. However, you can visit an animal enclosure at the nearby Holiday park Het Grootslag. Here you can see goats, rabbits, chickens, and turkeys.

The animals can be observed in a calm environment, but it is not allowed to pet or cuddle them. This ensures the animals’ welfare and peace are maintained.

Are washing machines and dryers available at the park?

Yes, washing machines and dryers are available at the park. In the indoor play hall, there are washing machines and dryers that guests can use. The washing machines operate with special tokens, which can be purchased at the reception. The dryers operate on €1 coins.

In addition, there are accommodations with their own laundry facilities. All children’s villas and accommodations of type Andijk are equipped with both a washing machine and a dryer. For accommodation type Medemblik 8, units 741 and 742 have a washing machine and dryer, and unit 735 has a washing machine.

Fishing on and around the park
Which fishing hooks are allowed?

We kindly ask you to use small barbless hooks (size 8 or 10) when carp fishing and to avoid larger hooks, such as sizes 2 and 4. Together, we can help make fishing at our park as enjoyable as possible for both people and fish.

What guidelines apply to the use of a landing net and unhooking mat?

The well-being of the fish always comes first at our park. We therefore ask you to bring landing nets and unhooking mats that are completely clean and dry upon arrival. This helps prevent the spread of transmissible fish diseases.

When unhooking a fish, always place it on a wet unhooking mat and handle it with care. Keep the fish out of the water for as little time as possible and return it to the water carefully as soon as you have finished unhooking it. Together, we can ensure that fishing at our park is as safe and responsible as possible for the fish.

May caught fish be taken away or consumed?

Taking away or consuming caught fish is not permitted. In case of violation of this rule, a fine of €50 may be imposed.

Are floats and method feeder sets available at Holiday Park IJsselhof?

Floats and method feeder sets are available for purchase at the reception of Holiday Park IJsselhof. These sets are specially selected for the bottom conditions and fish stock in and around the park.

Which bait is best for fishing at Holiday Park IJsselhof?

For float and pole fishing, 6-millimeter feed pellets are highly suitable as bait. They can easily be attached to the hook with a small elastic band. These pellets are available at the reception or can be ordered when booking via the website. Additionally, a piece of corn or a small boilie can also be used.

Is supplementary feeding allowed while fishing?

Supplementary feeding is permitted. For the health of the fish and optimal catches, it is recommended to use the park’s feed pellets. These pellets are available at the reception and can also be reserved in advance when booking the holiday home.

Is there a ban on certain baits?

Fishing with all permitted baits is permitted.

Note: Fishing with live fish, amphibians, reptiles, birds, or mammals is prohibited by law!

Is night fishing allowed at Holiday park IJsselhof?

Night fishing is permitted, provided that the park’s peace and quiet is respected. Anglers must not disturb other guests and must comply with all park rules.

Is there a maximum number of fishing rods allowed at Holiday Park IJsselhof?

Yes, a maximum of three fishing rods may be used per accommodation. This rule applies to all anglers in and around the park and helps ensure a responsible and enjoyable fishing experience. We kindly ask you to fish within the boundaries of your own garden to avoid disturbing other anglers.

Is a fishing permit required to fish at the park?

Fishing at Holiday park IJsselhof is permitted without a fishing permit. Various carp species are released into the park waters each year. Fishing is free of charge from the jetty near the holiday home, at the fishing pond and from the jetty behind the reception.
When fishing outside the park, a valid fishing permit is required. A VISpas can be obtained at Hengelsport and Pet Shop De Moel in Wervershoof, approximately 4.5 kilometres from the park. At Holiday park IJsselhof, the Catch & Release principle applies. The fish are not suitable for consumption. The reception is happy to advise on suitable fishing locations within the park. More information about fishing at the park can be found here.

Which fish species can be found in and around the park?

The waters surrounding our holiday homes are home to various fish species, including common carp, mirror carp, linear carp, crucian carp hybrids and various species of coarse fish.

The fish population consists mainly of carp weighing approximately 1 to 4 kg. New carp are regularly introduced to maintain a healthy fish population and enhance the fishing experience for our guests.

More information about fishing can be found here.

Park rules and safety
Is smoking allowed in the accommodation?

Smoking is not allowed inside the holiday home or in any of the facilities at Holiday park IJsselhof. This also applies to e-cigarettes and vapes. If you smoke outside, we kindly but firmly ask you to clear away your cigarette waste.

If it is found that someone has smoked in the holiday home, € 50.00 will be charged via the deposit authorisation form.

What safety facilities are available at Holiday park IJsselhof?

Holiday park IJsselhof places great importance on guest safety. An AED is available at the reception, and a fully equipped first aid kit is on hand. In addition, several staff members are trained in emergency response (BHV) and can act quickly in case of an emergency.

Can I pitch an extra tent at my accommodation?

No, it is not permitted to pitch an extra tent, small tent or use any other camping equipment at the accommodation. The number of guests and sleeping places is based on the capacity of the booked accommodation. Would you like to stay with more people? Please feel free to contact us to discuss the possibilities.

Practical information
Where can the directions to the park be found?

Directions to Holiday park IJsselhof can be easily viewed via Google Maps,  ensuring a relaxed start to the stay.

What happens to personal data?

Holiday park IJsselhof handles personal data with care and confidentiality. All data is processed and secured in accordance with applicable privacy legislation, including the General Data Protection Regulation.
Personal data is used solely for guest administration and to ensure proper service delivery. In addition, this data may be used to provide relevant information and offers related to products and services of Holiday park IJsselhof.
More information about the processing of personal data can be found in the privacy policy on the website.

Does Holiday park IJsselhof have its own app?

At Holiday park IJsselhof, a dedicated app is available with comprehensive information about the park, the accommodations, and the surrounding area. The app includes opening hours, facilities, activities, and practical documents. It can be downloaded directly on a mobile device via the Apple Apple Store or Google Play Store.

For users viewing the FAQ on a computer, QR codes are provided to link directly to the appropriate app store. This allows the app to be installed on the phone with a single scan.

app-store-logo

google-play-badge

Does Holiday park IJsselhof have charging stations for electric cars?

On the parking area to the right of the entrance barriers, four charging points for electric cars are available. These charging stations are exclusively for guests of Holiday park IJsselhof and allow convenient charging during the stay.